Boost Revenue By Tracking These 8 Service Sales KPIs
Submitted by Jason Huling on
5. Renewal Value
Measures the dollar value of renewed services.
6. Renewal Opportunity Next 30 Days
Allows user to see service renewal opportunities in the next 30 days and can be grouped by region and sales rep.
7. Lost Opportunities Rate
Attach rate represents a percentage of products sold with support attached to them. With every support sold there is an opportunity to renew this service. This report represents the effectiveness of a sales organization and shows the percentage of product sold with support (attach) vs. not (lost opportunity).
8. Lost Opportunities Value
Measures the dollar value of opportunities lost and revenue available if your sales team improves attach, cross-sell, up-sell and renewal process.
While the task of generating these KPIs might sound monumental, the good news is that it’s an approach that has been proven to work. Best-in-class organizations worldwide are using data as the linchpin behind their KPIs and as the foundation for extreme automation initiatives that are transforming service revenue growth on a massive scale. And these market innovators and early adopters are starting to prompt a huge momentum shift. Evidence is mounting that businesses are increasingly moving their resources behind after-sale services as they see the value of focusing on a new, reliable stream of recurring revenue.
