6. Develop A Configuration Management Database

Along with tracking the services, solution providers should make sure they are tracking the client's technology side as well. To help with that, Alley suggested a configuration management database (CMDB), which allows businesses to track technology as well as identify and price services wrapped around it. While the Services Catalog is integral to the business unit, Alley said that the CMBD is "foundational to every service" and making everything work together.

"Most organizations are doing a lot of these things ... disparately, sometimes they integrate them sometimes they don’t. All of this is about having a strategy to integrate these functions and work together," Alley said.