Leader: IBM

IBM's managed workplace services portfolio is focused on mobility and related services, Gartner notes, but its overall strategy is underpinned by investment directed to support the provider's strategic imperatives, including cognitive computing, analytics, cloud, social and security, Gartner said. IBM's large global footprint means it can promote its managed workplace services portfolio to a wide audience. In the Americas, IBM supports approximately 2.1 million service desk users, 997,000 desktop users and 299,000 mobile devices, Gartner said.