Leader: CompuCom

Another services industry giant, CompuCom is listed as a Magic Quadrant Leader. The firm's North America service desk business comprises 1,606 agents in the U.S., Canada and Mexico, and another 47 in India. The company also delivers on-site desktop services through 5,923 agents in the U.S. and Canada, and provides desktop support services for about 5 million users, more than 6.4 million physical desktops/laptops and 428,000 mobile devices. The company also provides services to nearly 2 million users through walk-up kiosks. CompuCom is currently developing its virtual personal assistance offering and its digital transformation platform, named Advanced Intelligent Automation.