Employ an integrated help desk

Continuum reminds MSPs they will require a help desk to perform tasks, in which a single point of contact is used to connect users with IT administrators. But Continuum says rather than employ a full help desk, find an RMM provider with an integrated offering that will make life easier. “Such a partnership allows service providers to offload labor and tasking to a trusted, reliable and scalable partner,” RMM 101 reads. “A third-party help desk partner likely has a far greater ability to scale, support more technologies, add capacity and ensure uninterrupted operations than an individual MSP.”