Put Support In Place For Employees

Nelson and DeCamillis agreed that going above and beyond to support employees through times of crisis was critical to success, with both saying that their employees are like family. DeCamillis, for one, said the company also provided training, HR support, crisis management, legal and other support to its 40 employees to help maintain morale in the face of death threats and an overbearing media presence. In addition to emotional and workplace support, Nelson said it's important to communicate resilience and hope to employees. He said his company helped set up lines of communication between staff members quickly after the San Bernardino attack and helped support employees afterward in the wake of acute stress disorders and PTSD.