New Hires

Eighty percent of service providers said they plan to hire in 2016, according to the survey. A decisive majority - nearly 65 percent – are hiring service desk professionals and building out their managed services offerings with a deeper IT service talent pool.

That 65 percent is more than twice the percentage of providers that said they were hiring sales representatives. Meanwhile, 23 percent said they will hire for the operations segments of their businesses.

Partner Takeaway: Service providers are seriously investing in the service desk, deepening the talent pool in the IT department and providing a higher level of quality for clients on contracts. The competition will heat up in 2016 to find and hire quality service desk professionals.