What's the significance behind these findings for businesses that use Office 365? (Part 1 of 2)

PYLE (pictured): We have about 60,000 people that subscribe to our readership and to our Message Ops newsletters, and one of the things that is always interesting [is that before] Office 365, you had your Exchange administrators [who] would basically patch the systems. They would make sure the systems were backed up. They would make sure that they were highly available. Now, Microsoft does all of that.

Really, then, what does an administrator do? What should they be doing? Where should they be spending their time?

If you're spending too much time [on a task], maybe it's an opportunity to get yourself educated, because maybe … you don’t know how to do it and you should train yourself or go to a training.