What percentage of Avtex's sales are recurring, and not generated by the traditionally large, cap ex sales that many VARs are used to today?

About 45 percent of our total annual revenue is what we call our monthly recurring revenue (MRR), and that is comprised of several different offerings. Cloud services is one, as is ongoing support services for our large customer base.

Included in that is also Cloud Service Provider, [a program] we launched that allows us to collect fees from deploying cloud services, but also to really help architect and provide licensing for Microsoft offerings. Cloud Service Provider will allow us to develop our own internal services to support cloud technologies for Interactive Intelligence as well … Basically, we do everything from initial consulting, all the way through to the day-in and day-out cloud support services.