You don’t have to “protect yourself first”

Melby says looking out for yourself doesn’t always work best. He said MSPs too often say “no” to ideas from clients because they won’t keep their own enterprises profitable. He said providers lose clients when their wants meet the edge of an MSP’s boundaries. “It should be different,” he said. “It should be, ‘Yes, we can do that,’ and, ‘We need to think about it.’ A lot of time MSPs lead with, ‘No, we can’t do that because it doesn’t fit our business model.’”