Digital Experience Solutions

Digital experience systems "offer a cockpit for managing the customer life cycle," Forrester said in its emerging technologies report. They provide "an integrated environment for businesses to manage customers, content, segments and offerings."

Forrester has previously identified more than a dozen critical vendors developing digital experience delivery technologies including Acquia, Adobe, Demandware, Digital River, Hewlett-Packard Autonomy, IBM, OpenText, Oracle and Sitecore.