Can you give me some bullet points on how VARs/MSPs can help customers guarantee ROI on their UC investments?

•    Understand the business requirements and issues.
•    Design a solution based upon the requirements and desired business outcomes.
•    Select the appropriate mix of technologies, including vendors that may be outside their line card.
•    Deliver the complete solution – hardware, software and the supporting products required.
•    Provide the training and ongoing support that ensure adoption of the solution.