Niche Player: Stefanini

Brazil-based Stefanini has grown its presence in North America through the acquisitions of three U.S. firms since 2010: TechTeam Global, Code X and RCG Staffing, according to Gartner. Stefanini has services delivery centers in North America, and services the market with 440 agents. It has another 2,318 agents in Belgium, Romania, Moldova and the Philippines. Stefanini provides on-site desktop services with 818 desktop technicians. In service desk, Stefanini handles over 5.1 million contacts and supports over 1.2 million users. Over 393,000 physical desktops/notebooks are managed, as well as 18,000 virtual desktops and over 190,000 smartphones and tablets. Stefanini also supports approximately 1,300 users via cloud-based DaaS, according to Gartner.