Niche Player: Zensar

Zensar is an India-based firm, but its infrastructure management services are headquartered in the U.S. The company has 95 agents located in the U.S., and another 404 in India, China, South Africa and the Netherlands. Zensar also provides on-site desktop services through 174 desktop technicians. It handles over 3.6 million service desk contacts across 650,000 users. It also supports over 650,000 workplace device users and manages 588,000 mobile devices, Gartner said.