How unique was this type of engagement for ECS?

We've run into this situation time and time again where we've got customers that have grown and they've cobbled together what … works for them or what the experience of their current [supporter] is able to provide. For us, having been trained with [both] Avaya and Intermedia and working with them, when we see a customer like this and we're talking "pain points," or they start talking … about what's going on in their world, we can pretty quickly identify with them on "How is this working for you? How's that working for you?"