Visionary: Capgemini

France-based Capgemini delivers service desk services to its North American clients through 177 agents in the U.S. and Canada, and through 2,158 agents in Europe and Asia, according to Gartner. Last year, Capgemini supported about 320,000 users and 6 million contacts, Gartner said. Capgemini's workplace support capabilities in North America included approximately 200,000 desktop users, more than 160,000 physical desktops/laptops and 25,000 mobile devices, according to Gartner.