Capgemini

Strengths: Integrated end-user environment and services from mobility and hosted or virtual desktops to traditional devices and cloud storage services; mobile-first support to end users; innovative support functions reduce incidents; focus on measuring and enhancing service quality; collaborative, flexible approach.

Cautions: Relies heavily on offshore labor and traditional services; must improve quality and consistency to gain traction in North American market; high turnover rate; must introduce cloud integration and DaaS services.