Visionary: Genpact

Genpact was spun out of GE about 10 years ago. Its managed workplace services portfolio in North America includes remote end-user device management, mobility and cloud collaboration tool support. The firm has 187 service desk agents across the U.S. and Mexico, and nearly 3,000 in the Philippines and India. Genpact also provides on-site desktop services through 300 desktop technicians, and consulting services around digital workplace implementation. Genpact supports approximately 2.2 million service desk users, 101,000 desktop users, over 70,000 desktops/notebooks, 1,500 virtual desktops, and 87,000 smartphones and tablets, according to Gartner. Genpact leverages its strong workplace process re-engineering capabilities to deliver managed workplace services that focus on user experience, Gartner said.