Bell Techlogix

Strengths: Expanded automation and analytics capabilities; on-shore delivery for U.S. clients; 24/7, multilingual support around the world; focus on performance optimization for hardware and software; strong BYOD support.

Cautions: Challenged to provide cost advantages versus competitors; no local presence for 24/7, multilingual support outside the U.S.; needs to expand mobile and remote digital workforce presence; concerns with quality of change management controls.