New Gartner Quadrant: Managed Workplace Services, And Here's Who Made It

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Bell Techlogix

Strengths: Expanded automation and analytics capabilities; on-shore delivery for U.S. clients; 24/7, multilingual support around the world; focus on performance optimization for hardware and software; strong BYOD support.

Cautions: Challenged to provide cost advantages versus competitors; no local presence for 24/7, multilingual support outside the U.S.; needs to expand mobile and remote digital workforce presence; concerns with quality of change management controls.