Niche Player: C3i Healthcare Connections

C3i Healthcare Connections focuses solely on the life sciences and pharmaceutical verticals. The company delivers service desk services thorough 349 agents located in Pennsylvania and 849 agents located in Bulgaria and India, according to Gartner. The company handles about 2.5 million service desk contacts from 217,000 service desk users and supports approximately 65,000 workplace device users, 66,000 physical desktops/notebooks, 579 virtual desktops, and 70,000 smartphones, Gartner said.