C3i Healthcare Connections

Strengths: End-user training and service desk offerings for cloud-based CRM deployments; local resources in more than 20 countries; strong service delivery; competitive pricing compared to larger providers.

Cautions: Does not offer automated service desk or desktop virtualization services; may not be well suited to clients outside life sciences and pharma because of its focus more traditional desktop and mobile support; limited global reach compared to those of larger competitors.