ShoreTel

David Petts

SVP of Worldwide Sales & Customer Success

One of our partners was engaging with us in new business areas related to our recent acquisition. This involves driving new business involving SIP and our CPaaS solution. The partner identified obstacles and process improvement opportunities within ShoreTel that would enable them to accelerate business. I set up a 'task team' inside ShoreTel to review the process flow, identify gaps and propose fixes. This was done collaboratively with the partner. Once completed it was rolled out across ShoreTel as the new way of working, ultimately benefiting all partners. This supported the original partner in completing several pioneering deals with us.